Are Your Inquiry Forms Working? Probably Not.

Jonathan Remis

The Hidden Problem
This is the thing about school websites. They don’t track actions well. And when I say actions, I mean the stuff that matters most: form fills, inquiries, phone calls, emails, you name it. You know, the lifeblood of your enrollment funnel. School websites are where data goes in and never returns.
But it doesn’t have to be this way.
And it shouldn’t.
Too often, “that’s how it’s always been” or “it’s just easier this way” wins. But easier doesn’t always mean smarter. Or correct.
Let me get into it!
The Trap
You’re in charge of marketing. Or communications. Or both. Maybe admissions, too (I’m sorry). You’re running paid ads, perhaps on Google Search (you should), or Meta. You’re likely spending a good chunk of your monthly budget and looking at Google Analytics or your EMS dashboard to measure success.
But here’s the kicker: Can you reliably identify how many inquiries came through paid media?
If you can’t, it’s not your fault. It’s your website. Or more specifically, your inquiry form.
Too often many school websites fall into one of these traps:
1. The Iframe Trap
Your inquiry form is embedded in an iframe. Translation: it’s basically invisible to your tracking tools. Good luck measuring that.
2. The Off-Site Trap
Your inquiries happen off your website, usually on a site hosted by your EMS. If you’re unsure, check the URL on your inquiry form. If it’s not your domain, the form is likely hosted by your EMS. The bottom line, this is untraceable.
When forms are untraceable like this, you don’t have accurate conversion tracking, and without it, you end up guessing.
Guessing where your budget should go.
Guessing which channels are actually working.
Guessing whether you can justify asking for more ad spend.
Guessing how good of a job you’re doing (though I’m sure it’s great).
It’s like running an open house and never taking attendance, you’re flying blind.
The “Do I Have This Problem?” Test
So, how do you know if your tracking is broken?
Ask yourself these questions:
1) Can you log into Google Analytics or your ad platform and see exactly how many form submissions came from each campaign?
2) Can you tie specific ad dollars to specific inquiry outcomes?
If you answered “no” or “maybe?” to either of these questions…you have a tracking problem!
The good news? This is fixable. Here’s how:
Your inquiry form needs to live directly on your website, not in an iframe, and definitely not on a third-party site. It should be built into your website where tracking tools can actually see what’s happening.
With Aryval Events, you can do this. Our inquiry forms actually talk to your analytics tools.
You shouldn’t have to guess whether your marketing is working. You should know.
Do I have your attention? Lets talk!
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The Clipboard, a “Trusty” Tool
Back in the day, before touchscreens ruled the world, there was one mighty symbol of authority: the clipboard.
It wasn’t just a tool – it was a badge of honor, used by those in charge with a flair that demanded attention. For many of us, encountering someone with a clipboard meant awaiting our turn at an event or checking in for a school field trip – our names diligently checked off or called out from its wooden surface.
Picture it: a thin brown wooden board, complete with a shiny sliver clip that could snap your fingers if you got too close. It was the same clipboard your great-great-grandparents might’ve seen in 1870 (by the way, the light bulb was invented in 1879), and miraculously, it survived into the 21st century, still going strong at admission events like a timeless relic.

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Confessions of an Admissions Director : The Power of the Pause
As the final bell rang and the last parent picked up their student, a strange and beautiful hush fell over campus. Teachers submitted grades, students traded backpacks for beach towels, and my team and I traded our admissions hats for – well, still admissions hats, but slightly less frantic ones.
This is our version of summer: not beaches and daiquiris (though, wouldn’t that be nice), but whiteboards, goal-setting, and the annual deep-dive into the past year’s admissions cycle. It’s when we pause, regroup, and ask the most important question no one has time for in February: Did what we do actually work?
Workshop Season: Coffee, Sticky Notes, and Brutal Honesty
Every June, our team blocks out a couple of days for what we affectionately call “Admissions Retreat,” though there’s very little retreating involved. We bring snacks, pull up our calendars, and do the thing we secretly love: analyze, review, and optimize.
This year, as always, we started with events. The open house. The small group tours. The one-on-one tours. And the ever-evolving hybrid sessions where we tried something new – inviting current and prospective families to mingle. In years past, this process meant stitching together spreadsheets, toggling between our EMS, and making educated guesses based on anecdotal wins. Not this year.
Aryval Yield Report: The Data Whisperer We Didn’t Know We Needed
Enter: the Aryval Yield Report. Cue dramatic music – or maybe just the satisfying click of my mouse as I opened the file. For the first time, our event data wasn’t just there. It was talking to us. Clearly. Cleanly. Easy on the eyes, hard on inefficiency.
We could see exactly how each event type performed. Which ones converted inquiries to applications. Which ones converted applicants to enrollments. Which ones just…existed, bless their hearts.
And perhaps most importantly, we finally had capacity yield reporting. Let me tell you: understanding not just how many families attended, but how full the event was relative to what we could handle? Game changer.
The Big Reveal (And the Events That Didn’t Make the Cut)
What did the data say? Well, for starters, those early December tours we kept hosting “just in case”? Yeah. The yield was flatter than the soda in our breakroom fridge. Meanwhile, our smaller, targeted group tours in January punched well above their weight. And hybrid events? Surprisingly effective, especially when current families shared their authentic stories.
With the report in hand, we made some bold decisions. We’re cutting back on events that underperformed. Doubling down on those that delivered. And, for once, doing it all without arguing over conflicting spreadsheets.
Insight Is the Ultimate Relief
When I think back to previous years, our event planning process felt like squinting through fog with a flashlight. This year? It felt like flipping on overhead lights. We moved from gut feelings to grounded strategy. And the team felt it too. I saw nods instead of furrowed brows. “This makes so much sense,” Liz said, with the relieved tone of someone who just found the charger they swore was lost forever.
Looking Ahead
We’re not done yet, of course. No one in admissions ever really is. But this moment, the end of the school year, the quiet before the next storm has become sacred for us. Not because we stop working, but because we finally get the space to work smart.
So yes, summer planning still involves sticky notes and strong coffee. But now, it also includes clear-eyed decisions powered by real insights. And if that’s not progress, I don’t know what is.
Until next season,
Your resident data-driven admissions romantic

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The Power of Automation
Struggling to meet enrollment targets in your independent school? You’re not alone. Every school faces one of three paths:
My enrollment is low and I want to increase it
My enrollment is steadily increasing and I'd like to start building a waitlist
My enrollment is full, my waitlist is growing, and we're adding more classrooms (which brings us back to #1)
The ultimate goal? Path 3: full enrollment and a growing waitlist. But how do you get there?
It starts with a strong marketing and admissions team, working together seamlessly, and a process for managing leads from inquiry through application.
This is where automation comes into play. ‘Automation’ may be a scary word, or it may conjure up feelings of impersonalization, but automation has evolved to become more personalized and efficient than ever before.

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